Patient Testimonials

Our patients say it best!

Rarely a day goes by that we don't receive letter of thanks from a patient or a family member of a patient. First we would like to say thanks for taking the time to write and praise our staff.

 

From summer 2012:

Very friendly staff – they were great with my four year old.  Treated him wonderfully and made us feel special!  Thank you. – William W.

The entire treatment from the moment I arrived and until I left was fantastic!  I had eye surgery and was treated wonderful by the entire pre surgery staff, during and after and check in.  Great staff from top to bottom. – Gary H.

The Dr. and staff were wonderful with my son and my nerves.  Thank you to you all for your reassurance and help.  We’d definitely recommend you to anyone. – Connor W.

Nurse Jessica (?) was awesome in the pre-op procedures.  Very comforting and calm.  Prayer was much appreciated.  Dr. Brooks – anesthesiologist was very thorough and informative. – Ronald K.

You always want to make sure you have the best care when your children have surgery.  I feel very confident with the staff at Stony Point. – Anon.

Dr. Brock – Anesthesiologist – was very nice and reassuring.  I was terrified about the general anesthesia.  He answered all of my questions and made me feel much better.  I didn’t feel a thing!  Thank you! – Michelle J.

I knew it would be the best or Dr. Tabassian would not have sent me there! – Joyce S.

From summer 2011:

I serve on the Board of Directors at Duke University School of Medicine in Durham - Chancellor of Medicine - Board of Trustees. Their service is excellent - I must say your service was just as outstanding. It will be a pleasure to move to the Richmond area and receive the service that I received today.

The care I got and had at the Stony Point Surgery Center was excellent and I would recommend it to anyone. I know I would see Dr. Michael if I need more done. Thank you. – Jessica B.

It was excellent and I'd recommend the Surgery Center to anyone. – Sarah T.

I wouldn't have asked for better care. All were friendly, considerate and attentive to my needs. Thank you for caring. – Linda M.

Everyone is well trained, follows procedures exactly and extremely helpful. My experience was wonderful. – Hannah R.

The staff was very informative and polite about the procedures being done. I would recommend your service to anyone. You are excellent. – Jennifer I.

Great and efficient service; very friendly. – Nicholas P.

The nursing staff was unbelievably friendly and helpful. Jackie was great. I couldn't have asked for a better nurse! – Michael H.

Everything went very well. The care was great. Your location is very good for me. I'm quite pleased. – Erica O.

Great people and fantastic care! – Kate M.

My 1st son & 1st surgery. I was scared to death (as well as Alexander). Everyone from front desk to the Dr was amazing! Dr. Armstrong said a prayer right before surgery and made sure we both felt at ease as much as possible. Dr. Armstrong is very to the point and can come off as dry but when it came right down to surgery time, he was amazing. The entire staff made my husband & I feel very comfortable. – Anthony V.

Our experience was definitely A+ in every way. – John N.

I plan to have my right shoulder done here also. – Matthew E.

I was so impressed with the nurses; their concern calmed my anxiety. The anesthesiologist was awesome! She knew my medical history of being sick from anesthesia and addressed all of my concerns and I did not get sick. – Lisa W.

The care and concern given by all staff was exceptional. Dr. Smith called the evening of my surgery to inquire if it was doing well or had any questions. I appreciated this and was pleased with my surgery experience. Thank you to all! – Karen Z.

If you have to have surgery, this is a wonderful place to go. Everyone is so nice. – Kathleen N.

Great place! I received wonderful care from all. Thank you! – Amy P.

My experience (surgery) was above excellent, from checking IV till the time I left. Dr. Lipstock, the nurses, associates; also his office staff was fabulous. Thanks for everything. – Lewis H.

The only thing better would for you to be West instead of South. To me, Southside is going to Japan. You all were very friendly and jolly. See you 6/17/10. Love, Miss Peggy. – Peggy W.

From the minute we walked through the surgery doors no one could have been any more helpful. Everyone involved was very informative and had great attitudes. It felt like we had extra family with us. They all seemed like a great team – communication was great throughout everything. – Mark.

This is the 4th time here. – C.E. B.

Everything was good. – Anon

Loved the warm blanket in pre-op. – Valaria V.

‘Insertion of IV’ – Best ever. – Terry D.

Each person involved in my son’s procedure was very kind, personable and really good with children (at least with mine). They were informative, took time to answer questions and kept us informed during procedure. – Anon.

Would like to commend Sharon, Heather, Priscilla and Trisha for their work well done. – Corrine P.

On arrival I felt nervous and anxious. I was soon put at ease by the caring staff. Dr. Astruc is a great caring person. Exceptionally clear in his concern for his patient. I can’t see much room, if any, for improvement. – Maureen M.

Nothing (needed to improve) – The 5-Star service was great. – John S.

Overall survey should leave no necessity for improvement. – Paul W.

Sharon, Trish, Heather and Dr. Michael made this a very satisfactory experience. – Donald O.

When family knows surgery will be a 20 minute procedure and hears nothing for 2 hours after patient is taken from reception and fear sets in – someone should have found time to let them know earlier case took longer. – Maria M.

This was a very excellent experience. This was the best care I have ever received with a medical surgery procedure. – Thank you. – Nancy M.

Would be confident and at ease with Stony Point Surgery Center caring for children – and/or grandchildren. – Rick R.

A very polite and courteous staff of people. Would highly recommend you. – Thank you, Thank you. – Amy S.

I cannot say enough good comments about the surgery center and all the staff there. – They are great. I already have recommended Dr. Lipstock and the surgery center. I give him A+ and more. – Charles L.

From June 2010:

Great place! I received wonderful care from all. Thank you! – Amy P.

My experience (surgery) was above excellent, from checking IV till the time I left. Dr. Lipstock, the nurses, associates; also his office staff was fabulous. Thanks for everything. – Lewis H.

The woman who registered me in looked like she may go to sleep – had my social security wrong and left my insurance card in the machine. She may have had a bad night – she did not belong in this marvelous center. I don’t usually complain but I’m beginning to think this unwise. It doesn’t help those professionals who are working very very hard. – Barbara F.

The only thing better would for you to be West instead of South. To me, Southside is going to Japan. You all were very friendly and jolly. See you 6/17/10. Love, Miss Peggy. – Peggy W.

From the minute we walked through the surgery doors no one could have been any more helpful. Everyone involved was very informative and had great attitudes. It felt like we had extra family with us. They all seemed like a great team – communication was great throughout everything. – Mark.

This is the 4th time here. – C.E. B.

Everything was good. – Anon

Loved the warm blanket in pre-op. – Valaria V.

‘Insertion of IV’ – Best ever. – Terry D.

Each person involved in my son’s procedure was very kind, personable and really good with children (at least with mine). They were informative, took time to answer questions and kept us informed during procedure. – Anon.

Would like to commend Sharon, Heather, Priscilla and Trisha for their work well done. – Corrine P.

On arrival I felt nervous and anxious. I was soon put at ease by the caring staff. Dr. Astruc is a great caring person. Exceptionally clear in his concern for his patient. I can’t see much room, if any, for improvement. – Maureen M.

Nothing (needed to improve) – The 5-Star service was great. – John S.

Overall survey should leave no necessity for improvement. – Paul W.

Sharon, Trish, Heather and Dr. Michael made this a very satisfactory experience. – Donald O.

From earlier:

My experience with the facility was nothing less than excellent. I certainly have already sang your praises. – P. W.

Nurse Katie in the prep room was a sweetheart; a excellent nurse. I hope I get her on my next trip there on left eye cataract. – J. V.

Excellent experience. – R. M.

Very professional in care and in facilities. – G. P.

Everything went along smoothly. – S. O.

Hope I can use your surgery center again for any future outpatient procedures! – P.M

Comfortable experience! – J. L.

Our 15 month old daughter had tubes put in her ears. We could not have asked for a better experience. Every single person we came across – registration, nurses, doctors – was helpful, genuine, and concerned. Thank you for making it a little easier for first time parents to watch their daughter have surgery. – R. E.

Janet St. Amand and Pam Wehder were wonderful nurses to my son. – H. K.

Both pre-op nurses were great – anesthesiologists comforting. No waiting for hours! Only minutes! – C. B.

Everyone was great. – C. P.

Fantastic experience with outstanding staff. This is everything that a stellar surgery center should be. – P. K.

Care I received was respectful, professional, prompt, courteous and well performed. – M. D

I was very impressed with the quality of care we received. I really loved how great the staff was at introducing themselves to my 4 year old son to make him feel very comfortable and actually EXCITED about his surgery. Thank you to the whole staff! – A. P.

In my opinion everything went well. – E. C.

We like your facilities very much. Your waiting room was a pleasant place to wait. – L. S.

Had a great experience – both times. – V. S.

Comment on! Excellent in all respects. Nurse Sharon (I think) most efficient, professional and upbeat. Your operation is very efficient. – V. T.

While preparing for surgery – appreciate the nurses explaining what they’re doing. I had eye surgery and everyone couldn’t have been any more helpful and courteous. – E. S.

Wonderful staff. Wonderful Doctor. – M. M.

Thank you very much. – J. D.

I just had the best experience at the Surgery Center, largely because my nurse – Trish – was excellent. Comforting, kind, professional, friendly, and IV insertion – painless! – A. A.

This facility and its staff should be held out as the “standard for excellence” in outpatient facilities in the USA. Dr. Jacey – he is #1! – L. B.

Great care. Very professional and caring. Thank you. – R. P.

The waiting area is a bit dimly lit. – P. K.

The surgeons and nurses here are wonderful. You are doing a great job. Keep it up. – M. B.

Very nice experience overall. – K. O.

Really professional and efficient. Well done! – B. F.

The staff at the surgery center were friendly and answered questions readily. Dr. Busch is very competent and efficient. His expertise is much appreciated. – M. K.

The nurse & anesthesiologist were wonderful. They gook great care of my son. We were very happy with the care we received. – E. C.

My 10 month old daughter received wonderful care! Thank you. – J. R.

I have never in my life had such a pleasant experience at a Dr’s office. Your entire staff was helpful and friendly. But one person stands out and that was the nurse that assisted me. I can’t remember her name, she was short, and wore glasses and extremely pleasant. Hats off to your staff and especially that one lady. Thanks. – C. B.

The staff at Stony Point Surgery Center was very nice and professional. And Dr. Tami Flowers was very nice and kind to me and my family, and very professional. – F. S.

Start to finish my whole experience was superlative. – D. S.